Offerings and SLA
Platform Support
All Cloudamize functionality is supported according to the Support Schedule and timeframes below.
Office Hours: | 9AM IST to 5PM EST, Monday to Friday |
|---|---|
Support Channels: | Portal: https://cloudreach-software.atlassian.net/servicedesk/customer/portal/9 |
Email: helpdesk@cloudamize.com | |
Response Times: | NB: Severity level is subject to internal review |
Severity 1 (Urgent) | 2 Business Hours |
Severity 2 (High) | 3 Business Hours |
Severity 3 (Normal) | 4 Business Hours |
Severity 4 (Low) | 24 Business Hours |