Follow

Troubleshooting

Troubleshooting issues with the Cloudamize linux agent

Problem:

  • After the installation of the Cloudamize Linux agent, the Inventory Settings page at https://app.cloudamize.com does not display your machine in the list of available machines.
  • Your machine is listed on the Inventory Settings page, but the Data Collection column displays "Inactive"

Solution:

  • Verify that the Linux agent is installed by checking that the following folder exists:
    /usr/local/cloudamize/
  • Verify that the Cloudamize agent process is running by typing the following command into the terminal:
    ps -aux | grep CCAgent
    • If running, a line will output similar to:
      user    8462  0.0  0.0  14224    936  pts/4    S+    17:24   0:00 /bin/bash /usr/local/cloudamize/bin/CCAgent

 

  • Verify that the agent watchdog process is running by typing the following command into the terminal:
    ps -aux | grep check_cloudamized
    • If running, a line will output similar to:
      user    8462  0.0  0.0  14224    936  pts/4    S+    17:24   0:00 /bin/bash /usr/local/cloudamize/bin/check_cloudamized.sh

 

  • If the check_cloudamized.sh process is not running, you can start it manually by entering the following two commands into the linux terminal:
    cd /usr/local/cloudamize/bin/
    sudo ./check_cloudamized.sh

 

 

  • The machine where the Cloudamize agent is installed needs to have access to the internet. 
    • Verify that your machine's network firewall is permitted to send and receive traffic to the Cloudamize servers at 104.197.11.97 on port 443 by typing the following into the terminal:
      curl -v 104.197.11.97:443

 

 

 

If you are still having trouble after going through these steps, please contact helpdesk@cloudamize.com for further assistance. You should include the log files (if available) for the affected machines, found here:

/usr/local/cloudamize/logs/

 

 

 

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.