Invalid Login Information

Problem

• After the installation of the Cloudamize Proxy the status of the connection to your vcenter is "DISCONNECTED" with a message such as:

  • "Invalid Login: The credentials provided were not accepted by your vcenter endpoint. Please check that the read only account credentials provided to Cloudamize match your local setup."

Solution

• This error occurs when the user name and password provided during the registration is not accepted by the vCenter authentication mechanism:
• Please go to a browser and go to https://<vcenter_ip_provided_during installation>

• Go to: For Administrators → Web-Based Datastore Browser  → Browse datastores in the vSphere inventory. You should be getting the following vCenter authentication form.

• Please enter the same credentials that you used on the Cloudamize Web registration form.

• If you are not able to login to the vCenter Datastore using these credentials:
  • 1) Check that you have the correct username and password provided to Cloudamize
  • 2) Update your vCenter information on the Cloudamize website.
    • If you using an active directory domain account to access your vCenter please enter your username in the following format:
      
    • If you are using a local account to access your vCenter please enter your username in the following format:
      
      
      

• If you are still not able to connect after going through these steps, please contact helpdesk@cloudamize.com for further assistance.