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Offerings and SLA


Platform Support

All Cloudamize functionality is supported according to the Support Schedule and timeframes below.

Office Hours:

9AM IST to 5PM EST, Monday to Friday

Support Channels:



Response Times:

NB: Severity level is subject to internal review

Severity 1 (Urgent)

2 Business Hours

Severity 2 (High)

3 Business Hours

Severity 3 (Normal)

4 Business Hours

Severity 4 (Low)

24 Business Hours



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