Cloudamize ADC – custKey is missing or empty

Overview

This error occurs when the Cloudamize Agentless Data Collector (ADC) cannot identify the unique Customer Key required to authenticate and register your data with the Cloudamize dashboard.

You will typically see this error in the CloudamizeCurl.exe output within the ADC logs:

CloudamizeCurl.exe output = {"response":"parseRegisterXml(): In registration XML file, custKey is missing or empty.

Root Cause

The custKey (Customer Key) is either missing, empty, or incorrectly formatted within the property.xml configuration file on the machine where the ADC is installed.

Troubleshooting Steps

To resolve this issue, you must manually inject the correct Customer Key into the configuration file and restart the associated services.

1. Locate the Configuration File

Navigate to the following directory on the ADC machine (note that ProgramData is a hidden folder by default): C:\ProgramData\CloudamizeAgentlessDc\[VERSION]\Property.xml

2. Update the Customer Key

1. Right-click Property.xml and open it with Notepad (run as Administrator).

2. Locate the line containing <customerkey value=""/>.

3. Enter your unique Cloudamize Customer Key between the quotation marks. It should look like this:

   • <customerkey value="YOUR_UNIQUE_KEY_HERE"/>

4. Save the file and close the editor.

3. Restart Cloudamize Services

For the changes to take effect, the background services must be refreshed:

1. Open the Services snap-in (services.msc).

2. Locate and Restart the following two services:

   • Cloudamize AgentlessDc

   • Cloudamize Watchdog

Relaunch the ADC UI. Monitor the dashboard. The nodes should change their status to "Collecting Data" within an hour or so.

If the issue persists, please capture a screenshot of the error output and collect the log_backup.txt file from the following directory on the Cloudamize Agentless DC:

C:\Program Files (x86)\CloudamizeAgentlessDc\log_backup.txt

Please attach both the screenshot and the log file in an email to helpdesk@cloudamize.com for further investigation.