Linux Agent Troubleshooting

Troubleshooting issues with the Cloudamize linux agent

Issues:

After installation the Inventory Settings page does not display your machine in the list of available machines or your machine is listed on the Inventory Settings page, but the Data Collection column displays "Inactive."
Agent will not install.

Solution 1 - Issues after installation:

Verify that the Linux agent is installed by running the following command:
CODE
```
cd /usr/local/cloudamize/
```
- You will receive output that the file or directory does not exist if this is the case
Verify that the Cloudamize agent process is running by typing the following command into the terminal:
CODE
```
ps -aux | grep CCAgent
```
- If running, a line will output similar to:
  CODE
```
user    8462  0.0  0.0  14224    936  pts/4    S+    17:24   0:00 /bin/bash /usr/local/cloudamize/bin/CCAgent
```

Verify that the agent watchdog process is running by typing the following command into the terminal:

CODE

ps -aux | grep check_cloudamized

If running, a line will output similar to:

CODE

user    8462  0.0  0.0  14224    936  pts/4    S+    17:24   0:00 /bin/bash /usr/local/cloudamize/bin/check_cloudamized.sh

If the check_cloudamized.sh process or the agent process is not running, you can start it manually by entering the following two commands into the linux terminal:
CODE
```
cd /usr/local/cloudamize/bin/
```
CODE
```
sudo ./check_cloudamized.sh 
```
The machine where the Cloudamize agent is installed needs to have access to the internet.
- Verify that your machine's network firewall is permitted to send and receive traffic to the Cloudamize servers at 35.171.170.26 (for US infrastructure) and 18.194.12.63 (for EU infrastructure) on port 443 by typing the following into the terminal:
  CODE
```
curl -v https://am.cloudamize.com/cxf/test (for US infrastructure)
```
  CODE
```
curl -v https://am-de.cloudamize.com/cxf/test (for EU infrastructure)
```
  CODE
```
curl -v https://am-ae.cloudamize.com/cxf/test (for UAE infrastructure)
```

Solution 2 - Agent won't install:

Verify you're using one of the following OSes:
- Red Hat Enterprise Linux Server release 7.0 or higher
- Oracle Linux 6.5 or higher
- Ubuntu 16.04 or higher
- CentOS release 7 or higher
- Debian GNU/Linux 8.0 or higher
- Amazon Linux AMI release 2013.03 or higher
- Fedora release 12 or higher
- Suse Linux 11 or higher
Verify you have root access.
Verify your openssl version is supported. Example on Red Hat (note different distros will use different commands):

To test the return of data from our Agent Manager run the following command:
- curl -v https://am.cloudamize.com/cxf/test (for US infrastructure)
- curl -v https://am-de.cloudamize.com /cxf/test (for EU infrastructure)
- curl -v https://am-ae.cloudamize.com/cxf/test (for UAE infrastructure)

If you're still having trouble with installation after going through these steps, or do not understand the output from the return of data from our Agent Manager, contact support at helpdesk@cloudamize.com. You should include the log files (if available) for the affected machines. You can compress this directory to send by running the following command:

CODE

tar -czvf cloudamize-logs.tar.gz /usr/local/cloudamize/logs/