Cloudamize Windows Agent Setup Wizard ended prematurely

This article provides troubleshooting steps for the "Setup Wizard ended prematurely" error that may occur during the Cloudamize Windows Agent installation. The error is commonly caused by issues with permissions, a corrupted installer file, or a malfunctioning Windows Installer service.

Issue: The MSI installation for the Cloudamize Windows Agent fails with the message: "Cloudamize Windows Agent Setup Wizard ended prematurely.

Step 1: Verify Prerequisites and Permissions

Administrator Permissions: Ensure you are running the MSI as an Administrator.
System Integrity: Run System File Checker (sfc /scannow from an elevated Command Prompt) to repair any corrupted system files.
Antivirus/Security Software: If your company policy permits, you can temporarily disable any antivirus or security software and try the installation again. If this resolves the issue, you must create an exception for the Cloudamize agent installer and its installation directory.
System Time: Confirm the server's system clock is correct.

Step 2: Re-download and Reinstall

If the installer file is corrupted, it will fail to complete.

Delete the existing installer file.
Re-download the latest MSI file directly from the Cloudamize consolehttps://console.cloudamize.com/#/login.
Attempt the installation again.

Step 3: Check for Windows Installer Service Issues

A problem with the Windows Installer service may cause this error.

Open Services (services.msc) and find the "Windows Installer" service.
Ensure its Startup type is Manual and the Service status is not "Disabled."
If required, please restart the Windows Installer service.
Run the installer again. If the issue persists, it is worth checking with Microsoft to fix the issue.

Step 4: If no Log file is generated, follow the steps below to generate a Detailed Installation Log File

Please check if a log file is created at the location “C:\Program Files (x86)\Cloudamize\log_backup.txt.” If no log file is created, please try the following steps.

If the installation fails before creating a log file, running the installer with a specific command will force it to generate one. This log is crucial for pinpointing the exact cause of the failure.

Open Command Prompt as an Administrator.
Navigate to the folder where you saved the installer file (cloudamizeAgentUpdates.msi).
Run the following command, which will create the log install file in the folder where you saved the installer file:

msiexec /i cloudamizeAgentUpdates.msi /l*v install.txt

If you have tried all the steps above and the installation still fails, please contact helpdesk@cloudamize.com and provide the log file for further analysis.