Curl not Working Properly

Problem:

• During the installation of the Cloudamize Windows Agent, you see this error:
            
  

  • A valid curl exit code is usually between -1 and 92, inclusive, depending on a curl version. If the curl exit code is beyond the range (also check exit codes in http://curl.haxx.se/libcurl/c/libcurl-errors.html), it means that the curl failed to run due to some missing dll file(s) that curl depends on.

Solution:

• Application launch error message for curl.

  • To determine the error message, note that you should not cancel the Cloudamize Agent Installation.

  • Run Command Prompt as administrator: Right clicking on Command Prompt and selecting "Run as administrator".

  • Go to the following directory

    • 32 bit machine: cd C:\Program Files

    • 64 bit machine: cd C:\Program Files (x86)

  • Take ownership of Cloudamize directory where curl.exe exists, grant directory security permission, and go to Cloudamize directory.

    • takeown /F Cloudamize /R /D y
      icacls Cloudamize /grant administrators:F /T
      cd Cloudamize
      

  • Run curl command

    • curl -k https://am.cloudamize.com/cxf/test (for US infra)
      curl -k https://am-de.cloudamize.com/cxf/test (for EU infra)
      curl -k https://am-ae.cloudamize.com/cxf/test (for UAE infra)
      

  • A pop-up windows will appear with the application launch error message. Please make a screenshot for it and send it and log_backup.txt to us at support helpdesk@cloudamize.com. We will fix the curl software. Note that we periodically check and use recent curl version.

    • Example screenshots:
      

      

      
      

      

If you have any queries, please get in touch with the helpdesk via our Helpdesk Portal or by email at helpdesk@cloudamize.com.