Incorrect security permissions on the MSI file
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Case 1: The user who executes the MSI file does not have permission to execute it. Check the permissions on the MSI file: Right-click on the MSI file and click Properties. Go to the Security tab and check that the user has permission under Group or user names. If the permissions are not set correctly, the following error message will be generated when trying to install the MSI file.
Subcase 1) Command-line installation: access to the MSI file will be denied.
Subcase 2) Double-click the MSI file or run msiexec -i CloudamizeAgent.msi
Solution: Add the user account to the group and user names in the Security tab. -
Case 2: The permission for the system account is denied. Check that the system account is denied in the Security tab. If it is denied, the Windows Installer will generate the following error.
Security tab with the system account denied
Windows Installer error message
Windows Installer error message when clicking the Cancel button.
Solution: Give Full control permission to the system account on the MSI file.
If you have any queries, please get in touch with the helpdesk via our Helpdesk Portal or by email at helpdesk@cloudamize.com.