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Invalid Customer Key

Problem:

  • During the installation of the Cloudamize Windows Agent, you see this error:

    image2016-2-3 13:50:13.png

Solution:

  • Please verify that you entered the correct customer key provided to you on the Cloudamize website registration page, as shown in the screenshot below.

    image-20250605-060743.png


    Steps to install the Windows agent:

    Step 1: Log in to the console portal https://console.cloudamize.com/#/login and click on the Discover tab under the home page, as shown below

    Screenshot 2025-03-19 at 4.49.18 PM-20250319-112015.png


    Step 2: Then, click on the Setup button and select Windows under Agent Setup, as shown in the screenshot below. Next, click the download button for the Cloudamize Windows installer.

    Screenshot 2025-03-19 at 4.53.23 PM-20250319-112928.png


  • If you are still not able to connect after going through these steps, please contact helpdesk@cloudamize.com for further assistance.