When running the Cloudamize agent MSI file, Windows Installer processes (msiexec.exe) are created. To manually cancel the agent installation, do the following steps.
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Manually kill the msiexec.exe process whose command line includes "/i <MSI file>" information.
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To check the command line of the process,
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Case 1: Run Task Manager. Right-click on the Name column. Click "Select columns". Select "Command line".
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Case 2: Run Task Manager. Click the "View" menu and click "Select columns". Select "Command Line".
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Case 3: Download Process Explorer (www.sysinternals.com) and run it to view the command line.
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To kill a process,
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Run Task Manager. Click Processes (or Details). Find the process in the Name (or Image Name) column. Click the process. Click the "End task" button in the lower right corner.
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Manually kill all other msiexec.exe processes.
Note: Terminating processes out of sequence may leave the Cloudamize Agent in an incomplete or corrupted state. Ensure you perform the steps in the exact order listed above.
If the issue persists, please collect the log_backup.txt file from the following directory on the server:
C:\Program Files (x86)\Cloudamize\log_backup.txt
Please attach both the screenshot and the log file in an email to helpdesk@cloudamize.com for further investigation.
If you have any queries, please get in touch with the helpdesk via our Helpdesk Portal or by email at helpdesk@cloudamize.com.