Upgrading the Cloudamize Agent on Linux Servers

This article explains how to upgrade the Cloudamize agent to the latest version on Linux servers.

Overview

You can upgrade the Cloudamize Agent on a Linux server by running the upgrade script that comes with the agent. There's no need to uninstall the current agent first.

Prerequisites

Before you begin, make sure that:

Access: You have root or sudo access on the server.
Network: The server can reach the Cloudamize endpoint for your region over HTTPS (port 443), through your proxy if you use one:
- US: am.cloudamize.com
- EU: am-de.cloudamize.com
- UAE: am-ae.cloudamize.com

Upgrade steps

Run the upgrade script and display its exit code. Run both on one line so that the exit code belongs to the script:

sudo /usr/local/cloudamize/bin/update_ccagent.sh; echo "Exit code: $?"

Check the result. The script's exit code tells you the outcome:

Exit code	Meaning
`0`	Upgraded successfully
`1`	Upgrade failed
`2`	Agent is already up to date

To see the installed version:

cat /usr/local/cloudamize/bin/ccversion.txt

Confirm that the agent is running. The script stops the agent before upgrading, so please verify that it is running again afterwards.

Bash

ps -aux | grep CCAgent
ps -aux | grep check_cloudamized

If either process is not running, start it with:

Bash

cd /usr/local/cloudamize/bin/ && sudo ./check_cloudamized.sh

Troubleshooting

If the upgrade script is missing: The script is included with Cloudamize Agent version [ ] and later. If your agent is older, reinstall it using the install command from the Agent Setup tab in the Cloudamize console.

If the download or signature check fails, or the upgrade fails: Contact Cloudamize Support and include the script output, the exit code, and the agent logs. To collect the logs, run:

tar -czvf cloudamize-logs.tar.gz /usr/local/cloudamize/logs/

If you have any queries, please get in touch with the helpdesk via our Helpdesk Portal or by email at helpdesk@cloudamize.com.