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Invalid Login Information

Problem

  • After the installation of the Cloudamize Proxy the status of the connection to your vcenter is "DISCONNECTED" with a message such as:

    • "Invalid Login: The credentials provided were not accepted by your vcenter endpoint. Please check that the read only account credentials provided to Cloudamize match your local setup."

Solution

  • This error occurs when the user name and password provided during the registration is not accepted by the vCenter authentication mechanism:
  • Please go to a browser and go to https://<vcenter_ip_provided_during installation>

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  • Go to: For Administrators → Web-Based Datastore Browser  → Browse datastores in the vSphere inventory. You should be getting the following vCenter authentication form.

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  • Please enter the same credentials that you used on the Cloudamize Web registration form.

  • If you are not able to login to the vCenter Datastore using these credentials:
    • 1) Check that you have the correct username and password provided to Cloudamize
    • 2) Update your vCenter information on the Cloudamize website.3.png
      • If you using an active directory domain account to access your vCenter please enter your username in the following format:
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      • If you are using a local account to access your vCenter please enter your username in the following format:
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  • If you are still not able to connect after going through these steps, please contact helpdesk@cloudamize.com for further assistance.

 

 

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